Legacy & Rigid Systems
Traditional workspace management tools can be difficult to adapt as business processes change, limiting customization and operational flexibility.
SaaS Platform for Coworking & Flexible Workspace Operations
PONT is a modern SaaS platform that centralizes bookings, memberships, billing, communications, Wi-Fi access, and CRM management for coworking spaces, serviced offices, and flexible workspace providers.
- Platform
- Web App
- Industry
- Coworking & Flexible Workspaces
- Duration
- 2+ Years
- Team
- 3
Overview
Managing a flexible workspace involves more than bookings and memberships. Operators also need to manage billing, tenant communications, venue access, CRM activities, multiple locations, and integrations with other business systems.
When these operations are handled through legacy software, spreadsheets, and disconnected tools, teams can spend significant time tracking information and switching between systems.
We helped develop PONT, a customizable SaaS platform that brings core flexible workspace operations into one connected environment.
The platform combines workspace management, bookings, memberships, billing, communications, CRM, Wi-Fi access, automation, integrations, reporting, and AI-powered business intelligence.
Built with scalability and customization in mind, PONT supports multi-location operations, enterprise workflows, and different workspace management requirements.
Challenges
Spreadsheet-Driven Operations
Manual tracking and spreadsheet-based workflows can make it difficult for operators to maintain visibility across bookings, memberships, billing, and other workspace activities.
Multi-Venue Complexity
Managing multiple locations introduces additional requirements around different venues, time zones, operational workflows, and enterprise-level permissions.
Siloed Business Data
Workspace operations often depend on multiple systems, including CRM, accounting, and network access platforms. Keeping information synchronized across these systems can become difficult.
Repetitive Administrative Work
Tasks such as contract renewals and member check-ins can consume staff time when they require manual follow-up.
Our Approach
We built PONT around the operational complexity of running coworking spaces, serviced offices, and flexible workspaces. The focus was on giving workspace teams a single system for managing customers, spaces, payments, access, and day-to-day operations while connecting the tools already used across the business.
Step 1
Unify Workspace Operations
We brought bookings, memberships, billing, CRM activities, communications, and Wi-Fi access into one operational environment, giving workspace teams a consistent view of customers and their activity.
Step 2
Work With the Existing Technology Ecosystem
PONT was designed to connect with the systems already supporting workspace operations, including Xero, HubSpot, IronWiFi, and Azure Service Bus. This allowed information and workflows to move between PONT and external business systems without creating isolated processes.
Step 3
Automate Day-to-Day Administration
We identified recurring activities within workspace management that could be handled through automation, reducing repetitive coordination and allowing teams to spend more time managing customers and workspace operations.
Step 4
Turn Workspace Data Into Business Insight
We added AI capabilities that work with operational data to provide recommendations and natural-language business insights. This gives operators a simpler way to understand activity and performance without relying entirely on manual analysis.
Step 5
Support Different Workspace Models
The platform was structured to accommodate different workspace operations, integrations, and workflows, providing flexibility as providers expand their services or introduce new ways of managing their locations.
The Experience We Created
Features & Functionality
Centralized Workspace Operations
A single platform for managing bookings, memberships, billing, communications, Wi-Fi access, and CRM interactions, giving operators a connected view of their day-to-day workspace activities.
Advanced Automation
Built-in triggers automate routine processes such as contract renewals and member check-ins, reducing the need for repetitive manual follow-ups.
Open Integration Framework
PONT can connect workspace operations with external platforms such as Xero, HubSpot, and IronWiFi. It can also support custom integration setups, including Azure Service Bus.
AI Intelligence & Recommendations
AI analyzes workspace data to identify operational opportunities and provide recommendations around occupancy, revenue, inventory utilization, and member engagement.
AI Business Insights Assistant
A natural-language assistant that allows operators to ask questions about business performance and receive data-driven recommendations.
Multi-Venue Management
Supports operations across multiple locations and time zones while providing the permissions and controls required for different enterprise-level clients.
Customizable Workspace Platform
PONT is designed with customization and scalability in mind, allowing workspace operators to adapt workflows and integrations to their specific operational requirements.
Business Impact
Before and After
Workspace operations
- Earlier Workflow
- Multiple tools and spreadsheets
- After
- Centralized platform
Bookings & memberships
- Earlier Workflow
- Distributed workflows
- After
- Connected management
Recurring tasks
- Earlier Workflow
- Manual follow-ups
- After
- Automated triggers
Business integrations
- Earlier Workflow
- Siloed systems
- After
- Open integration framework
Workspace data
- Earlier Workflow
- Difficult to consolidate
- After
- Centralized operational data
Business insights
- Earlier Workflow
- Manual analysis
- After
- AI-powered recommendations
Multi-location operations
- Earlier Workflow
- Complex to coordinate
- After
- Centralized multi-venue management
Tech Stack
Category
Technologies
Web
React.js.NET
Database / Management
SQL Server Management Studio (SSMS)
Looking to Build a Similar Solution?
Managing coworking spaces, serviced offices, or flexible workspaces with disconnected systems and manual workflows?
Whether you need a workspace management platform, coworking SaaS, booking and membership system, CRM integration, operational automation, AI-powered business insights, or a custom multi-location workspace solution, we can help turn complex operations into a connected software platform.