Disconnected Client & Booking Information
Client details, bookings, documents, payments, and trip information were often managed across different tools, making it difficult to maintain one complete view of a customer's journey.
YaalagoAll-in-One Travel Operations Software for Managing Sales, Reservations & Agency Workflows
Yaalago is an all-in-one CRM and back-office platform built for modern travel agencies. It brings client management, bookings, GDS integrations, proposals, payments, commissions, invoicing, documents, and task management into one connected workspace.
- Platform
- Web App / SaaS
- Industry
- Travel & Tourism
- Duration
- 4+ Years
- Team
- 4
Overview
Travel businesses handle numerous details every day, including customer profiles, reservations, trip schedules, invoices, travel documents, commission records, and supplier information. When these workflows are handled across spreadsheets, emails, messaging apps, and separate booking tools, repetitive work and disconnected information can make daily operations more difficult.
We helped develop Yaalago, a centralized CRM and back-office platform that brings the major stages of the travel booking lifecycle into one workspace.
The platform connects client management, booking management, GDS data, proposals, payments, commissions, invoicing, documents, tasks, and reporting.
It is designed to support different types of travel businesses, from individual agents and growing agencies to host agencies and larger multi-user organizations.
Challenges
Manual GDS Data Entry
Agents had to work with booking information from GDS systems and manually convert raw PNR information into usable booking and itinerary details.
Manual Financial Workflows
Commissions, invoices, payment records, and agent splits required manual tracking, making financial administration more time-consuming.
Repetitive Proposals & Follow-Ups
Creating proposals, sending reminders, and following up with travelers involved repetitive manual work across different stages of a booking.
Different Agency Workflows
The platform needed to support different business structures and workflows, including individual agents, growing agencies, host agencies, subagencies, and multi-user teams.
Our Approach
Step 1
Instead of keeping bookings, CRM, financial information, and tasks in separate systems, these workflows are connected within one platform.
Step 2
GDS information from Sabre and Amadeus can flow into the platform, while PNRs, PDFs, and confirmation emails can be converted into structured booking information.
Step 3
We also introduced AI-powered capabilities into client-facing and administrative workflows, including proposal generation and booking data extraction.
Step 4
Automation handles repetitive activities such as follow-ups, pre-journey reminders, void-period countdowns, and status-change alerts, while role-based access and multi-currency financial workflows help the platform support different agency structures.
The Experience We Created
Features & Functionality
Booking & GDS Management
Manage trips, itineraries, confirmations, and booking information from one place, with Sabre and Amadeus integrations, PNR parsing, long-sell itinerary creation, and change tracking.
Client CRM
Centralized client profiles can include trip history, passport and traveler details, documents, loyalty points, tags, groups, and relationships. Existing client information can also be imported through CSV.
AI-Powered Proposals & Checkout
Create client-ready proposals with AI and share them through branded links, with flight options, proposal organization, and online payment collection.
AI Booking Import
Extract booking information from PDFs, confirmation emails, and GDS output, reducing repetitive data entry and keeping booking records structured.
Commissions, Invoicing & Payments
Commission tracking, agent splits, payouts, invoicing, payment history, manual transactions, and multi-currency financial workflows are connected to the relevant booking.
Task Automation & Reminders
Automated follow-ups, pre-journey reminders, void-period countdowns, urgent alerts, and calendar-based deadline tracking help agents stay on top of important booking activities.
Integrations & Browser Extension
The platform connects with Sabre, Amadeus, Stripe, and USAePay. A Chrome extension can capture GDS and PNR information directly from the agent's screen.
Reporting & Administration
Dashboards provide visibility into sales, performance, commissions, and payments, with custom financial reporting, role-based permissions, subagency management, and multi-user access support different agency structures.
Business Impact
Before and After
Client information
- Earlier Workflow
- Spread across different tools
- After
- Centralized CRM
GDS booking data
- Earlier Workflow
- Manual processing
- After
- Integrated GDS & booking workflows
PNR information
- Earlier Workflow
- Manually interpreted
- After
- Structured booking data
Booking imports
- Earlier Workflow
- Manual data entry
- After
- AI-powered extraction
Proposals
- Earlier Workflow
- Created manually
- After
- AI-assisted proposals
Payments
- Earlier Workflow
- Separate tracking
- After
- Connected to bookings
Commissions
- Earlier Workflow
- Manual tracking
- After
- Automated commission workflows
Follow-ups
- Earlier Workflow
- Manual reminders
- After
- Automated tasks and alerts
Tech Stack
Category
Technologies
Web
LaravelReact.jsPostgreSQL
AI/ML
PythonFastAPIPydanticPlaywrightpyotpDocker
Looking to Build a Similar Solution?
Managing bookings, client information, payments, commissions, and travel operations across multiple tools?
Whether you need a travel agency CRM, booking management platform, GDS integration, AI-powered booking automation, proposal and payment workflows, or a custom travel SaaS platform, we can help turn complex travel operations into a connected software solution.